Refund Policy

At Aura Nails & Spa, your satisfaction is very important to us. We strive to deliver high-quality services and products, but we understand that issues may occasionally arise. Please read our refund policy below:

1. Services

• All services are non-refundable.
  If you are unsatisfied with a service, please notify us at the time of your appointment or within 24 hours. We may offer a complimentary fix or adjustment at the discretion of management.

• Complimentary corrections must be scheduled within 7 days of the original service. After this time, regular charges may apply.

• We do not offer refunds for:

  • Change of mind

  • Damage caused after you leave the salon

  • No-shows or late arrivals that result in shortened or forfeited services

2. Products

• Unopened retail products may be returned or exchanged within 7 days of purchase with a valid receipt.

• We cannot accept returns or exchanges on:

  • Opened or used products

  • Clearance or final sale items

  • Gift cards

3. Gift Cards

• Gift cards are non-refundable and non-redeemable for cash.

• Lost or stolen gift cards will not be replaced.

Questions or Concerns?
Please contact us directly at:
📧 auranails.spa25@gmail.com
📞 343-580-2789